Terms & Conditions

Last updated: 31 Aug 2025

Welcome to StayKeasy SRL. By creating an account or using the StayKeasy app, you agree to these Terms & Conditions ("Terms"). If you do not agree, please do not use the app.

1) Our Service

StayKeasy operates a marketplace that connects travelers ("Travelers") with independent businesses and providers ("Partners") offering local experiences and services. Unless stated otherwise, StayKeasy is not a provider of the services you book. Your booking is a direct agreement between you and the Partner.

2) Eligibility and Age Restrictions

• You must be at least 18 years old to create an account and use the app.
• For alcohol-related or other age-restricted services, you must meet the legal age in the location where the service is provided (e.g., legal drinking age). Partners may request a valid ID and may refuse service if you are underage or appear intoxicated, without refund.
• You are responsible for knowing and complying with the laws applicable to your activities and bookings.

3) Your Account

• Provide accurate, current information and keep your credentials secure.
• Do not share your account or allow others to use it.
• Notify us immediately of any unauthorized use of your account.

4) Bookings, Payments, and Fees

• Payments are processed by third‑party providers (e.g., Stripe). By booking, you authorize charges to your selected payment method for amounts shown at checkout, including deposits, taxes, and any applicable fees.
• Some services may require a deposit. Remaining balances (if any) are due as described at checkout.
• Cancellation, changes, and refund terms are defined by each Partner and displayed before you confirm a booking. Service fees charged by StayKeasy (if any) may be non‑refundable unless required by law.
• Prices may be shown or charged in specific currencies. Any currency conversion or related charges are your responsibility.

5) Conduct and Safety

• Be respectful, follow Partner instructions and local laws, and avoid unsafe or disruptive behavior.
• You are responsible for any damage or extra costs caused by you during a service.
• For alcohol‑related services, drink responsibly and never drive under the influence.

6) Messaging and Content

• Use in‑app messaging for booking‑related communication only. Harassment, spam, and illegal content are prohibited.
• If you submit reviews, photos, or other content, you grant StayKeasy a worldwide, non‑exclusive, royalty‑free license to use, reproduce, and display that content in connection with the app and services. You represent you own or have rights to the content you share.

7) Location and Notifications

• With your permission, the app may use your device location to show relevant services and features. You can disable location sharing in device settings, though some features may not function.
• We may send transactional and service notifications. You can manage notification preferences in settings.

8) Privacy

We process personal data in accordance with our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

9) Disclaimers and Liability

• StayKeasy provides the platform on an "as is" and "as available" basis. We do not warrant the availability, quality, legality, or fitness of Partner services.
• To the maximum extent permitted by law, StayKeasy is not liable for indirect, incidental, special, consequential, or punitive damages, or for any acts or omissions of Partners or other users.
• If we are found liable, our total aggregate liability will be limited to the greater of (a) EUR 100 or (b) the amounts you paid to StayKeasy for the booking giving rise to the claim.

10) Indemnification

You agree to indemnify and hold harmless StayKeasy, its affiliates, and personnel from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the app, or your violation of law or third‑party rights.

11) Suspension and Termination

We may suspend or terminate your access if you violate these Terms, applicable laws, or engage in harmful activity. You may stop using the app at any time. Sections that by nature should survive termination will continue to apply.

12) Changes to the Terms

We may update these Terms from time to time. Material changes will be communicated in‑app or by other reasonable means. Continued use after changes means you accept the revised Terms.

13) Governing Law

These Terms are governed by the laws of Italy, without regard to conflict‑of‑laws principles. Courts of Milan, Italy will have non‑exclusive jurisdiction, subject to mandatory consumer protection laws that may grant you the right to bring claims in your country of residence in the EU/EEA.

14) Contact